It never ceases to amaze me how hoteliers allow pushy time-share salespeople to ruin their guest’s experience. We received another review about a traveler who really liked a hotel, but the time-share sales people were such a negative they flamed the place online.
 
Read what Karen from Milwaukee, Wisconsin wrote about her experience at the Marival Resort in Puerto (Nuevo) Vallarta:
 
“Great beach area in addition to the pools. The pools are nice, food is decent, rooms are clean and comfortable (though nothing fancy) but I wouldn’t recommend this hotel to anyone and would definitely not stay here again. Right from when you check in, they start pushing the time-share on you. The person who shows you the hotel map, gives you the all-inclusive bracelet, etc., tries to sell you on a timeshare presentation. Even if you say you aren’t interested, they offer you free massages, say ‘it is only 90 minutes and well do it during your breakfast, and you have to eat anyway” various guilt trips, etc. If you say no, for the duration of your trip, you will receive flyers under your door, and whenever passing through the main lobby or high-traffic areas, they will try to pressure you again. After finally giving in, the session took 3 hours instead of the promised 1.5, was very high-pressure sales, and impossible to leave. They pass you from one person to the next, each time promising it’s the last person you’ll talk to. I mentioned to one employee that I would be giving a bad review and he said, ‘But the time-share staff isn’t the hotel staff…That isn’t fair.’ That may be true, but the time-share staff is everywhere, permeating your entire hotel experience. I came on vacation to be relaxed and have fun, not to be annoyed and guilt-tripped.”
 
This business practice seems so small minded. Allow a third party to station on your grounds, stake out and harass your customers, pissing off most of them so they flame you online. They tell as many people as they can what a rotten experience they had at your hotel. But you get a small commission for the one guest out of every 100 they screw out of a bunch of money. Something tells me they don’t teach this in business school.

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